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These terms and conditions govern your purchase of goods from us through our website, pharmbiotics.com (“Website”).
Please carefully read all of these terms and conditions before buying any goods from us, as your purchase constitutes your agreement to be bound by them. You will be prompted to agree to these terms and conditions each time you make an order. If you do not agree to these terms and conditions, you should refrain from placing an order with us.
You may print a copy of these terms and conditions by using your browser’s “File” menu and choosing the “print” option.
Please be aware that your use of our website is subject to the terms and conditions set out in our website’s Terms of Use https://pharmbiotics.co.uk/policies/terms-of-service and our Privacy Statement https://pharmbiotics.com/privacy, which apply regardless of whether you make a purchase from our website.
Who are we? We are Hemp Studios London ltd (Pharm Biotics), an English limited corporation. Our business registration number is 12381741, and our registered office is located at Kemp House, 152 – 160 City Road, London, England, EC1V 2NX.
How to communicate with us You may reach us by email at info@pharmbiotics.co.uk or by postal mail at 152 – 160 City Road, London, England, EC1V 2NX.
Only consumers Our goods are only for consumer usage (that means people who want to buy our products for their personal use and not for any business purposes). We retain the right to refuse or cancel your purchase if we believe you are purchasing our goods for commercial reasons, but we will make an effort to contact you (using the contact information you provided) to discuss this prior to cancelling your order.
Restricted delivery zones We can guarantee delivery only to the following countries: England, Scotland, Wales, and Northern Ireland.
Restriction of age As a responsible retailer, we are dedicated to fulfilling our legal and social responsibilities. To ensure that we adhere to age-related restrictions on the supply of certain products (including alcohol, DVDs, aerosols, and medicines), you must confirm your date of birth when placing an order with us, and we may request photo identification (such as a passport or driver’s licence) when delivering your order. Please keep in mind that it is your duty to verify that the individual collecting or taking delivery of your purchase is at least 18 years old and is able to produce supporting identification if our delivery personnel requests it. If we are unsure if the individual receiving delivery of your purchase is above the age of 18, we have the right to refuse to deliver any age-restricted goods included in your order.
Confirmation of one’s identity By making a purchase with us through our website, you are confirming to us that you are a consumer above the age of 18.
Photographs of the products Our website’s pictures of our goods are for illustrative purposes solely. While we have taken every attempt to show the colours correctly, we cannot guarantee that the colour of the goods will be accurately reflected by a device’s display. Your items may differ somewhat from those shown in the pictures. Our goods may come in packaging that differs from the pictures shown on our website.
The product information on our website is provided in good faith, and we will make every effort to guarantee its accuracy. However, it may sometimes be inaccurate, incomplete, or out of date as a result of human error or unforeseen events. If information is inaccurate as a result of a mistake or circumstances beyond our control, we may decline to accept your order for the affected goods or, if your order has already been approved, we may refuse to deliver the affected products to you. If this is the case, we will inform you and will not charge you for the goods.
The following actions are needed to create a contract between you and us:
By following the on-screen instructions, you place an order for the goods you want to buy on our website. You will have the option to review and rectify any mistakes in your purchase up to the time of submission by accepting these terms and conditions of sale and clicking the “Complete Order” button on the order Payment page. After this point, no adjustments to your order may be made.
After completing those procedures, you will get an email summarising your purchase. This is not an order confirmation or an indication that we have accepted your purchase. Your order is an offer to purchase goods from us, and we will not consider your offer accepted until we provide you a shipment confirmation email, as detailed below.
We will send you a shipment confirmation email to confirm that your purchase has been accepted. Once you get the shipment confirmation email, a contract between you and us for the goods specified in the email is established, and payment will be deducted from your selected method. If for any reason we are unable to accept an order made by you, we will inform you.
Where can I discover the product’s price? Except in instances of apparent mistake, the price of the goods (including VAT) will be the price shown on the product and order pages at the time you make your purchase.
What happens if we price incorrectly? Despite our best efforts, it is conceivable that some of the goods we offer are priced erroneously. If this is the case, we will either contact you for further instructions prior to sending the goods, or we will reject your purchase and inform you of the rejection.
We will communicate any changes in the VAT rate. If the rate of VAT changes between the date of your purchase and the date we deliver the goods, we will modify the rate of VAT you pay, unless you have already paid in full for the products prior to the rate of VAT changing.
When and how you must pay We accept credit and debit cards as forms of payment. When you make an order for goods, you must provide your payment method information. When we confirm acceptance of your purchase and ship the goods, we will deduct money from your selected payment method.
Costs of delivery Delivery charges will be communicated to you prior to placing your purchase and will be verified upon our acceptance of your order. To learn more about our delivery fees, please visit https://pharmbiotics.com/shipping/.
When will we deliver the products? Throughout the order process, we will inform you of the estimated delivery date for the goods. Our partner shipping carrier will send you an email or text message with the expected arrival date and time to the address or phone number you provided during checkout. You will get your purchase using the delivery option you chose at checkout.
We reserve the right to supply the goods in instalments. If your purchase contains several items and not all of them are in stock at the time of delivery, we may send the products in separate instalments as they become available. You will be charged just once for delivery.
We are not liable for delays caused by events beyond our control. If we are unable to deliver the goods due to an incident beyond our control, we will notify you as soon as feasible and will take measures to mitigate the impact of the delay. We shall not be responsible for delays caused by the event, but if there is a danger of significant delay, you may contact us to terminate the contract and obtain a refund for any goods you have paid for but not received. If there is no one present to accept delivery at your home and the goods cannot be posted through your letterbox, we or our delivery partner will leave you a note or contact you to notify you of the attempted delivery and how to reschedule delivery.
If you do not reschedule the delivery, If you do not re-arrange delivery after a failed delivery to you, we may terminate the relationship with you by writing to you as set forth in paragraph 8.
When you are made accountable for the products From the moment we or our delivery partner deliver the items to the address you provided, the products will be your responsibility. If you give us an inaccurate delivery address and your purchase is signed for by another person, or if the intended receiver is no longer a resident or employee of the delivery location you provide, we cannot be held liable for any damages you may suffer as a consequence, such as product theft.
When you own property You own a product after we receive full payment, unless we cancel your purchase in accordance with these conditions owing to unexpected circumstances.
If there is an issue with a product or if what you have bought is defective, damaged, or wrong: If the goods you have purchased are faulty, damaged, or incorrect, we may give you an exchange or refund.
Kindly contact us through email at support@pharmbiotics.co.uk to discuss the problem with the goods you bought and the legal rights you want to exercise.
Kindly supply us with your name, home address, order information, and, if available, your telephone number and email address, and our customer service staff will contact you with return instructions.
Within 30 days of delivery, you must return the goods to the address given by our customer care staff. We suggest that you save your Post Office receipt as documentation of your return.
If you want to exchange the goods, we will send the replacements as soon as possible once we receive the returned products.
If you request a refund, we will credit your account for the purchase price of the goods, including shipping and return charges, as soon as possible using the payment method you used to make the purchase. If the payment method you used to purchase the goods has expired within this time period, you must provide us with a new payment method before we will reimburse you for the price of the products; otherwise, we will repay you through electronic transfer.
You’ve made a change of heart:
Under the Consumer Contracts Regulations 2013, you have a legal right to cancel and obtain a refund for the majority of goods purchased online within 14 days.
You have the right to terminate your contract provided that you do so within 14 days of receiving the goods.
Your right to return or cancel goods that are sealed for hygiene or health protection reasons is not applicable (once these have been unsealed after you receive them). This does not affect your statutory rights in the event that the goods are defective or do not conform to the description.
To exercise your right to cancel and return goods, please send an email to support@pharmbiotics.co.uk indicating explicitly that you want to terminate the contract. Kindly supply us with your name, home address, order information, and, if available, your telephone number and email address, and our customer service staff will contact you with return instructions.
The goods must be returned to us within 14 days of notifying us of your intention to cancel the contract, in brand-new, unused condition and, if possible, in their original packing. The return date is the date on which you send us the goods. If you exercise your right to cancel due to a change of heart, the goods will be returned at your expense.
We will reimburse you the purchase price of the goods, including the original shipping charges, through the payment method used to make the purchase. If the payment method you used to purchase the goods has expired within this time period, you must provide us with a new payment method before we will reimburse you for the price of the products; otherwise, we will repay you through electronic transfer.
We have the right to deduct from the reimbursement any decrease in the value of the goods caused by your excessive handling.
We shall reimburse you within 14 days of the date on which you exercised your right to terminate the contract.
You want to terminate the contract as a result of anything we’ve done:
Among the reasons for wishing to terminate the contract, for this reason, are the following:
We have informed you of an impending change to the products or these terms to which you do not agree; we have informed you of an error in the price or description of the products you have ordered and you do not wish to proceed; there is a risk that supply of the products will be significantly delayed due to events beyond our control; we have temporarily suspended supply of the products for technical reasons.
Contact us at support@pharmbiotics.co.uk to terminate the contract for this reason. Kindly supply us with your name, home address, order information, and, if available, your telephone number and email address, and our customer service staff will contact you with return instructions.
Your contract will instantly terminate and we will reimburse you in full for any goods that were not delivered or delivered improperly.
We will promptly reimburse the purchase price of the goods, including original delivery charges and return shipping costs, through the payment method used to make the purchase. If the payment method you used in the interim time has expired, you will need to update us with a new payment method before we can reimburse you for the goods’ price.
If you breach the contract, we may terminate it. We may terminate the contract at any time by notifying you in writing if:
You do not make any payment to us when it is due and you do not make payment within fourteen (14) days of us reminding you that payment is due; you do not provide us with information necessary for us to provide the products, such as proof of age for age-restricted products; or you do not allow us to deliver the products within a reasonable time after we request it; or you do not allow us to deliver the products within a reasonable time after we request it.
If you breach the contract, you must pay us. If we terminate the contract in one of the circumstances set out in paragraph 8.1, we will return any money you have paid in advance for goods we have not delivered, but we may deduct fair compensation for the net expenses we will incur as a consequence of your breach.
We have the right to discontinue any of our goods. We may write to inform you that we are discontinuing the product. We shall notify you as soon as possible (and at least two weeks) in advance of our ceasing delivery of the goods and will reimburse any amounts paid in advance for items that will not be supplied.
We are liable to you for any loss or harm that is reasonably foreseeable as a result of our actions. If we breach these conditions, we are liable for any loss or damage you suffer as a direct consequence of our breach. Loss or harm is foreseeable if it is either apparent that it would occur or if both we and you understood it may occur at the time the contract was formed, for example, if you discussed it with us during the sales process.
We do not exclude or restrict our duty to you for death or bodily damage caused by our negligence, or for fraud or misrepresentation, or for any other liability that cannot be excluded by law.
We accept no responsibility for business losses. We sell goods only for home and private use. We will not be liable to you for any business loss if you use any of the goods for commercial, business, or resale purposes (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
You must get our permission before transferring your rights to another party. You may only assign your rights or responsibilities under these conditions if we agree in writing.
We may assign this contract to another party. We reserve the right to assign our rights and responsibilities under these terms and conditions to another organisation. If this occurs, we will always notify you in writing and will ensure that the transfer does not impact your contractual rights.
Nobody else is entitled to anything under this deal. This agreement is solely between you and us. No other individual shall be able to enforce any of its provisions. Neither of us will be required to get the consent of any other person in order to terminate the contract or modify its terms.
If a court rules that a portion of this contract is void, the remainder will remain in effect. Each of these words’ paragraphs works independently. If a court or other appropriate authority rules that any of them are invalid, the other paragraphs will remain valid.
Even if we fail to enforce this contract immediately, we can still enforce it later. If we do not immediately require you to perform any of the obligations set out in these terms, or if we take no action against you for breach of this contract, this does not mean that you are not required to perform those obligations and does not preclude us from taking action against you at a later date.
Which laws govern this contract and where you may file a lawsuit. These conditions are governed by English law, and you may initiate legal actions against us in the English courts in relation to the goods. If you are a resident of Scotland, you may initiate legal action against the goods in either the Scottish or English courts. If you reside in Northern Ireland, you may pursue legal action against the goods in Northern Irish or English courts.
Dispute settlement via other means Alternative dispute resolution (ADR) is a procedure in which an impartial authority examines the facts of a disagreement and attempts to settle it without the need for a court appearance. If you are dissatisfied with our handling of a complaint, you may contact the alternative dispute resolution service that we employ. You may file a complaint with the European Commission’s Online Dispute Resolution system via their website. You will not be charged for filing a complaint with the European Commission, and if you are dissatisfied with the result, you may pursue legal action.
PRIOR TO USING THIS WEBSITE, PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
Terms and conditions of website usage
The terms and conditions set out on this page (together with the documents linked to in them) govern your use of our website pharmbiotics.com (the “Website”), whether as a visitor or a registered user. The term “using our Website” refers to the act of accessing, browsing, or registering to use our Website.
Please carefully read these terms of use before beginning to use our Website, as they will govern your use of our Website. We suggest printing this page for future reference.
By accessing and using our Website, you acknowledge that you have read and understood these terms of use and that you agree to abide by them.
You must not use our Website if you do not agree to our terms of use.
These terms and conditions of use include the following supplementary terms, which also govern your use of our Website:
Our Privacy Statement, which outlines the conditions under which we will handle any personal data we get from you or that you give to us. By accessing and using our Website, you agree to such processing and represent and guarantee that any data you submit is correct.
Our Cookie Policy, which details the cookies used on our Website.
If you buy products via our Website, our standard terms and conditions of supply shall apply.
Hemp Studios London ltd is the owner and operator of this website (“We”). We are a business registered in the United Kingdom of Great Britain and Northern Ireland. Our business registration number is 12381741, and our registered office is located at Kemp House, 152 – 160 City Road, London, England, EC1V 2NX.
We reserve the right to modify these conditions of use at any time by updating this page.
Please check this page each time you want to use our Website to verify that you understand the terms in effect at the moment.
The most recent change to these terms occurred on July 10, 2021.
We may periodically update our Website and may make changes to the material at any time to reflect changes in our products, our users’ requirements, and our business objectives. Please keep in mind, however, that any of the information on our Website may become out of date at any moment, and we are not obligated to update it.
We make no representation that our Website or any of its material will be free of errors or omissions.
Our Website is provided for free.
We make no assurance that our Website or any of its content will always be accessible or will operate without interruption. Temporary access to our Website is allowed. We reserve the right, without warning, to stop, withdraw, discontinue, or modify all or any portion of our Website. We shall not be responsible to you if our Website is inaccessible at any time or for any period due to unforeseen circumstances.
Additionally, you are responsible for ensuring that any individuals who use our Website through your internet connection are aware of and comply with these terms of use and all other relevant terms and conditions.
If you select or are supplied with a user identification number, password, or any other piece of information as part of our security processes, you must maintain the confidentiality of such information. You are not permitted to reveal it to any other party.
We reserve the right to deactivate any user identification code or password, whether selected by you or assigned to you, at any time if we believe you have violated any of these conditions of use.
If you become aware of or believe that someone else knows your user identification number or password, you must immediately inform us at info@pharmbiotics.co.uk.
All intellectual property rights on our Website and the material published on it are owned or licenced by us. These works are protected worldwide by copyright laws and treaties. All of the above rights are reserved.
You may print one copy of any page(s) from our Website for personal use and may download extracts, and you may attract the attention of others within your organisation to material placed on our Website.
You are not permitted to alter the paper or digital copies of any materials you have printed or downloaded in any way, and you are not permitted to use any drawings, photos, video or audio sequences, or graphics in isolation from any associated text.
Our position as writers of material on our Website (as well as the status of any recognised collaborators) must always be acknowledged.
You must not use any portion of the material on our Website for commercial purposes unless we or our licensors provide you a licence to do so.
If you print out, copy, or download any portion of our Website in violation of these terms of use, your permission to use our Website immediately terminates and you must return or delete all copies of the materials you produced.
Our Website’s material is offered for informational purposes solely. It is not meant to be relied upon as advice. You should get professional or expert advice prior to taking or refraining from taking any action based on the information on our Website.
While we make reasonable attempts to update the material on our Website, we make no representations, warranties, or guarantees, explicit or implied, about the accuracy, completeness, or currency of the content on our Website.
We make no attempt to exclude or restrict our responsibility for death or bodily damage caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or reduced by law.
We are liable to you for any loss or harm that is reasonably foreseeable as a result of our actions. If we breach these conditions, we are liable for any loss or damage you suffer as a direct consequence of our breach of the contract or our failure to exercise reasonable care and skill. Loss or harm is foreseeable if it is either apparent that it would occur or if both we and you understood it may occur at the time the contract was formed, for example, if you discussed it with us during the sales process.
We are not liable for any commercial damages. Please keep in mind that we offer our Website only for domestic and private usage. You agree not to use our Website for commercial or business reasons, and we will not be liable for any business damages suffered by you (which includes business interruption or loss of profits, contracts, goodwill, opportunity and other similar losses).
We are not liable for computer viruses that may infect your computer equipment or programmes as a consequence of your use of the Website, and you must take precautions to avoid introducing viruses.
We are not responsible for the content of any websites to which we provide links. We make no representations or warranties about the content of websites or materials offered by third parties that are connected to our Website. These links are given for informational purposes only and should not be construed as an endorsement or approval by us of the connected websites or resources. We have no control over the contents of such websites or resources and disclaim all liability for any loss or damage incurred as a result of your use of them.
We make no assurance that our Website will be safe or virus-free.
To access our Website, you are responsible for configuring your information technology, computer programmes, and platform. You should install your own anti-virus programme.
You shall not intentionally damage our Website by introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful content. You shall not try to gain unauthorised access to our Website, its server, or any server, computer, or database connected to our Website. You must not attempt to attack our Website via a denial-of-service attack or a distributed denial-of-service attack, as such assaults are likely to constitute a criminal offence under the Computer Misuse Act 1990. We shall notify appropriate law enforcement authorities about any such breach and will assist with them by revealing your identity. In the case of a violation of this provision, your ability to use our Website will immediately terminate.
Utilization of and Links to Our Website
You may only use our Website in a legal manner. You may not use our Website in any way that violates any applicable local, national, or international law or regulation; that is unlawful or fraudulent, or that has any unlawful or fraudulent purpose or effect; that is intended to harm or attempt to harm minors in any way; or that sends, knowingly receives, uploads, downloads, uses or re-uses any material that does not comply with these terms.
reproduce, duplicate, copy, or resell any part of our Website in violation of these terms; or gain unauthorised access to, interfere with, or disrupt: any part of our Website; any equipment or network on which our Website is stored; any software used in the provision of our Website; or any equipment or network or software owned or used by a third party.
When we believe a violation of these conditions has occurred, we reserve the right to take any action we think necessary. Failure to adhere to these conditions constitutes a significant violation of these terms and may result in one or more of the following actions:
immediate, temporary, or permanent termination of your right to use our website; issuance of a warning to you; commencement of legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) incurred as a result of the breach; continuation of legal proceedings against you; or disclosure of such information to law enforcement authorities as we deem necessary.
We shall not be liable to you for any action taken in response to a violation of these conditions. We are not restricted to the steps mentioned above; we may take any additional action that we reasonably believe is appropriate.
If you want to link to or make any other use of material on this website, you must first seek permission from us at info@pharmbiotics.co.uk. We have the right to revoke the linking authorization at any time and without notice. You may link to our home page as long as you do so in a manner that is fair and lawful and does not jeopardise or exploit our reputation.
Where we give you permission under paragraph 12.5, such permission is subject to any limitations we impose and inform you of from time to time, which may include the following:
You may not create a connection in such a manner that implies our affiliation, sponsorship, or approval when none exists.
You may not create a link to our Website from any website that is not your own.
Our Website may not be framed on another site, and you may not establish a link to any page other than the main page of our Website.
Even if we have given you permission to connect to the Website according to paragraph 12.5, we retain the right to revoke such authorization at any time and without notice.
English law governs these terms of use, their subject matter, and their development. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, save that if you are a resident of Northern Ireland or Scotland, you may also initiate actions in those jurisdictions.
Hemp Studios London owns the registered trademark “Pharm Biotics.” (figurative with name)
Please contact us through email at info@pharmbiotics.co.uk.
We appreciate your visit to our website.
Only to be used by ages 18+. If you have a medical condition please seek the advice of your doctor before using. Do not take if pregnant, breastfeeding or taking prescription medication. It is recommended not to exceed a dose of 70mg per day. This product is not intended to diagnose, treat, cure or prevent any disease.
All rights reserved by Pharm Biotics ®
EIHA Novel Foods Licence Number: 12414-205-2
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