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Privacy policy


Hemp Studios Limited (Pharm Biotics) a UK registered company (number 12381741) with its registered office at Kemp House, 152 – 160 City Road, London, England, EC1V 2NX on 31 December 2019 (we/us/our). We are the data controller in relation to all personal data you give to us in connection with the purchase of Pharm Biotics products or from visiting our website at (Website).


Unless otherwise required by law, the Information Commissioner’s Office (ICO) guidance or best practice, or in order to perform our contract with you, we will only process your personal data in the way we tell you or in the way you ask us to, and we will give it back to you at any time.


Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


  1. This policy
    1. We have created this policy to demonstrate our commitment to protecting our customers’ and Website visitors’ personal data. This policy sets out how we will process your personal data, and sits alongside our terms and conditions of sale ( As such, it applies to our contract with you.
    2. By visiting our Website, buying our products, or by providing your personal data to us, you understand, accept and consent to the practices described in this policy. You are therefore advised to read it carefully.
    3. Terms used within it shall have the meaning(s) given in the Data Protection Act 2018 (Act) and/or the General Data Protection Regulation (Regulation), as applicable.
    4. Any changes we make to this policy will be posted on this page. You are advised to check back frequently as, unless your consent is required, any changes will be binding on you when you continue to use the Website or buy our products after the date of the relevant change.
    5. For more information relating to your rights under this policy, and how to exercise them (should you wish to do so) please see section 5.
    6. Any queries relating to this policy should be directed through the Pharm Biotics contact page in the first instance. Alternatively, you can write to us
    7. This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave this website, we encourage you to read the privacy policy of every website you visit.
  2. What data we take and how we use your data
    1. We take your name, email address, billing address, shipping address and telephone number when placing an order, submitting an enquiry through our website, entering one of our promotions, e-casts, or trade and consumer shows. We use this personal data primarily to perform our contract with, and sell our products to you, however, it may be used for any of the purposes outlined in 3.2.
    2. All payment details (such as bank account or payment card details) you provide to us in order to pay for your products will be processed through, and retained by, Shopify International Limited, a company registered in Ireland with its registered office on 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4D04 XN32, Ireland (Shopify) – they are an affiliate of US company, Shopify, Inc. with servers located in the USA and Canada and they host our customer database. Payment details may also be held by Ltd a company registered in England and Wales with its registered office at Part Second Floor West Wing, Ashton House, Silbury Boulevard, Milton Keynes, Buckinghamshire, United Kingdom, MK9 2AH (VivaWallet).
    3. We will use your name and email address for marketing purposes where we have your consent to do so. You can withdraw this consent and opt-out from our marketing communications at any time. Please note that order-related emails cannot be opted out of as they are generated automatically with every order and are evidence of your order confirmation.
    4. When you correspond with us by phone or e-mail as part of our business with you, any of your personal data contained in any call or in that correspondence (including your IP address and location) will be retained by us.
    5. We consider the personal data we obtain is reasonable and necessary for the purposes set out in 3.2. However, we review this intermittently and remove any inaccurate or obsolete data.
    6. We also collect, use and share aggregated data and Google Analytics or similar such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy
    7. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product order or account that you have with us but we will notify you if this is the case at the time.
  3. The purpose for which we will use your personal data
    1. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
    2. Screenshot 2019 09 18 at 18.08.59 Pharm Biotics
  4. How long we keep it and where we store it
    1. Once collected, your personal data will be retained by us for as long as reasonably necessary to fulfil the purposes we collected it for, whilst you remain our customer (including any warranty provided by us to you), to market our goods to you (where requested) and to enable us to improve our Website. After this point, the data will be securely deleted and we will not contact you unless you ask us to.
    2. You will remain our customer for up to 13 months after the date of your last order/booking. After this point, we may contact you by email to see if you’d like to remain on our database and delete your data thereafter if not.
    3. Where data is stored by the third parties listed at 6.1 the terms of which this data is held is determined by their own privacy policy which is also listed.
    4. We will use technical and organisational measures to safeguard your personal data, for example:
      1. we store your personal data on secure servers;
      2. payment details are encrypted and made using SSL technology
  5. Your rights
    1. In relation to all of your personal data, you have the following rights (in addition to any rights you may have under the Act or the Regulation) to ask us:
      1. not to process your personal data for marketing purposes;
      2. to clarify what data we hold about you, how it was obtained, to whom it has been disclosed and for how long it will be stored;
      3. to amend any inaccurate data we hold about you;
      4. to delete any of your data (where you no longer think we need to hold it, or you think we have obtained or processed it without your consent at any time); and
      5. to only process your personal data in limited circumstances, for limited purposes.
    2. We have the capacity to extract your personal data from our databases and provide it to you in a structured, commonly-used way (typically by .csv file).
    3. If you wish to exercise any of your rights at any time, please contact us on the details contained at the beginning of this policy in the first instance. We will require you to verify your identity to us before we provide any personal data, and reserve the right to ask you to specify the types of personal data to which your request relates.
    4. Where you wish to exercise any of your rights, they may be subject to payment of a nominal administration fee (to cover our costs incurred in processing your request) and any clarification we may reasonably require in relation to your request. Such fees may be charged where we consider (acting reasonably) that your request is excessive, unfounded or repetitive.
    5. Where you opt-out of receiving marketing messages from us, this will not apply to personal data provided to us as a result of a product purchase, warranty registration, product/service experience or other transactions.
  6. Disclosures of your personal data
    1. We may share your personal data with the parties set out below for the purposes set out in the table above.
      1. Shopify (;
      2. Klaviyo Ltd, company number 12059202 (marketing service) (;
      3. Trustpilot (;
      4. VivaWallet (;
      5. MailChimp (who have servers in the US; and
      6. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
    2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
  7. Cookies
    1. When you use our Website, we will automatically collect technical information about the device you use to visit, including your IP address, 18+ information, live location, browser type/version and related settings. We also monitor your use of our Website. This includes the full URLs, your clickstreams through our Website, the pages you view and how you interact with them and how you leave the Website.
    2. Technical information we collect about your visit to our Website is used to enable us to:
      1. personalise and improve its functionality and security (to keep it safe and secure);
      2. administer and monitor traffic and behaviours on our Website for analysis, testing, research, statistical and survey purposes; and
      3. ensure that we can offer you the most effective and efficient browsing experience, and make improvements where necessary.
    3. Third parties such as:
      1. Shopify;
      2. Google (;
      3. Semrush (; and
      4. Hotjar (
  8. Disclaimer
    1. Any websites which are linked from the Website are outside of our control and not covered by this policy. If you access those websites using the links provided, the website operators may collect information from you which will be used by them in accordance with their own privacy policies (if any). These policies may differ from ours, and we cannot accept any responsibility or liability in respect of these.
  9. IP rights
    1. All content on our Website (including texts, graphics, icons, images and software) is our property. Any copyright or design rights vest in us absolutely. Logos are registered UK and EU trademarks belonging to us.
    2. The content and software on this Website may be used as either or both for information or shopping purposes. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this Website is strictly prohibited.
    3. Any of our trademarks may not be used in connection with any other third party product or service without our prior written consent (in our sole discretion).
  10. Terms and conditions
    1. Our standard terms and conditions of sale are available
  11. Contact details
    1. Our registered address and contact details are specified at the top of this policy. If you are not happy with how your personal data is processed by us at any time, you can raise a complaint with the ICO directly here. However, we would be grateful if you raise the issue with us first (on the details above) if you have any concerns so that we can try to address them in the first instance.
  12. GlossaryScreenshot 2019 09 18 at 18.07.10 Pharm Biotics